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Hotel Info FAQ & Terms & Conditions

Frequently Asked Questions and General Terms and Conditions

Where is the Aparthotel Gartenresidence Nalserhof located?

The hotel is located on Dr. Gregor Gasser Street in 39010 Nals, South Tyrol, Italy.

What is special about the location in Nals?

Nals is located in the heart of South Tyrol between Merano and Bolzano, surrounded by orchards and vineyards, making it the ideal starting point for hikes, bike tours, and excursions.

How can I contact Nalserhof?

You can reach us by phone at +39 0471 678 678 or by email at info@nalserhof.it.

Prices | Bookings | Cancellations
How are the prices structured at the Apparthotel Nalserhof?

Tourist tax per person and day from 14 years € 3.00.

The apartment prices apply per unit for 2 people without breakfast.

For additional persons in the apartment we charge:

  • 0 to 2 years free
  • 3 to 5 years € 14.00
  • 6 to 9 years € 18.00
  • 10 to 13 years € 24.00
  • 14 to 17 years € 26.00
  • from 18 years € 34.00

For the final cleaning we charge € 120.00 for the Economy, Comfort, Superior, Deluxe and Premium apartments and € 150.00 for the Premium Deluxe apartments.
The apartments are cleaned every 4th day (with a minimum stay of 6 days), towels are changed every 2nd day. Towels and bathrobes are provided free of charge. Upon request, we also clean the apartment daily for € 25.00/day.

The prices for the rooms Olive and Lavender are per person with breakfast - single occupancy surcharge € 30.00.

What does the breakfast buffet include and is it included in the price?

The buffet includes crispy bread, a selection of cheeses, fragrant ham, spicy bacon, freshly pressed juices, yogurt, fruit, eggs, various sweets, as well as a wide variety of South Tyrolean tea blends.

The room rates (Olive and Lavender) are per person including breakfast.
The apartment rates apply per unit for 2 persons without breakfast.

Extra charge for breakfast buffet per person for apartment guests:
0 to 2 years free
3 to 5 years € 10.00
6 to 9 years € 18.00
10 to 13 years € 20.00
14 to 17 years € 23.00
from 18 years € 25.00

What are the booking conditions at the Aparthotel Nalserhof?

The bookings are considered binding once a confirmation (by email, fax, or mail) is made by Apparthotel-Gartenresidence Nalserhof. For fixed reservations, we request a deposit of 30% of the total amount via bank transfer to our account.

Which payment methods are accepted at the hotel?

You can pay your hotel bill in cash (in compliance with Italian regulations) or by credit card.

What are the cancellation policies at the Aparthotel Nalserhof?

Up to 30 days before arrival:
the full deposit will be credited towards a future stay (no time limit).
the deposit will be refunded less a € 25.00 processing fee.
(The deposit amounts to 30% of the total price)!

From 30 days before arrival, the deposit is forfeited in our favor.
From 1 week before arrival, 80% of the total price will be charged.
In case of late arrival or early departure, we charge for the entire booked stay, unless the apartment could be re-rented.

To be best protected against possible cancellations, we recommend taking out the European travel insurance.

How often are the apartments cleaned?

The apartments are cleaned every 4th day (for stays of at least 6 days, without kitchen). Towels are changed every 2 days. Daily cleaning is available on request for a fee of €25.00 per day. For the final cleaning, we charge €120.00 for the Economy, Comfort, Superior, Deluxe, and Premium apartments, and €150.00 for the Premium Deluxe apartments.

Are the apartments non-smoking apartments?

Yes, all apartments are non-smoking apartments.

Arrival and Departure | Parking Facilities
When is check-in / check-out?

Your apartment will be available to you from 4 PM on the day of arrival. On the day of departure, we kindly ask you to check out by 11 AM. If you arrive after 8 PM, please inform us; otherwise, we reserve the right to reassign your room after 8 PM.

Are there parking facilities at the hotel?

Yes, a garage parking space is included with all rooms or apartments.

Offers & Hotel Facilities
Are there special offers at the Nalserhof Aparthotel?

The Nalserhof Aparthotel offers several options to choose from: the Mobilkarte South Tyrol Guest Pass is included in the room price and valid for the entire stay, seasonal special weeks, gap-filler offers for a spontaneous break and flexible travelers, a loyalty bonus for returning guests.

Are there offers for families with children?

Yes, we offer a children's playground with a sandbox, slide, seesaw, and swing, a children's pool, a playroom, and a gaming console for older children.

Are dogs allowed at Nalserhof?

Dogs are allowed upon request for a fee of 15.00 euros. Please note that they are not permitted in the Premium Deluxe Apartments, in the garden, in the Sky Spa, or during breakfast (dining room and terrace).

What wellness facilities are available at Nalserhof?

Our wellness area features a Finnish sauna, a steam sauna, an infrared cabin, tropical and mist showers, a whirlpool, and a relaxation room. Additionally, there is a SKY spa on the rooftop terrace (16 years and older) with a sauna and floating pool.

Interesting Facts
The History of Nalserhof's
  • In March 1972, the house opened its doors for the first time, and since then, guests have been wonderfully cared for by the Regele family.
  • Waltraud and Peter Regele ran the hotel lovingly and with full commitment for many years, together with their six children.
  • In 2005, daughter Petra took over the Nalserhof. Petra is married to Fritz Hölzl and has four sons. Hannes, the second eldest, joined his mother in managing the hotel.
  • 2007 saw a fundamental renovation and expansion of the Nalserhof. The hotel was transformed into 18 cozy, feel-good apartments.
  • 2008 the new building "Gartenresidence Apparthotel Nalserhof" opened its doors.
  • 2012 the spacious garden loggias were added to the hotel complex. The garden area was expanded and lovingly designed.
  • In April 2019, 7 luxurious, modernly furnished apartments, a SKY-Spa on the new rooftop terrace with sauna, floating pool, and lounging area (only adults), a playroom for our youngest guests with several attractions, as well as an enlarged terrace and breakfast room were added.

Our History in Pictures